We are hiring!! See information below, and if you are the right person, we can’t wait to hear from you!!
Client Support Associate; Full-time, in-person, downtown Juneau
Do you enjoy meeting and helping families? Do you love solving puzzles? Do you find you have certain habits and ways of accomplishing certain tasks each and every time? Do you dread the idea of doing the same thing day in and day out? If so, you might be THE ONE we are looking for. Successful, outside the box, growing rapidly law office with a nutty entrepreneur as its owner is looking for a sharp (PLEASE be realistic here) office clerk.
We’re looking for someone to become an important part of our intense, but fun group. You WILL learn an incredible amount about business, entrepreneurship and marketing, if you are interested. If this sounds exciting to you, you might be THE ONE.
This is a full-time job; 35 hours per week. Our office is located in downtown Juneau. We are open typical business hours, and you will be expected to work the bulk of your hours within that time frame. You will often be the only person physically in the office, working with the rest of our team who often works virtually. Thus, you will need to be able to work independently, while welcoming communicating with clients and team members.
You MUST be able to handle working with several different databases of information. Proficiency with Word and Excel is expected. You must be comfortable learning other software programs.
You will need to know how to figure things out on your own and be able to creatively problem solve situations. And, if you are above making a pot of coffee, vacuuming, or answering phones, this is NOT the job for you. Part of this job includes greeting our clients, making coffee, running errands, basic cleaning, and answering phones. You will also do lots of printing and scanning. The other part of this job, though, involves staying in touch with our clients, and helping with our marketing efforts. Obviously, multi-tasking is an absolute must.
Our driving goal is to provide an excellent experience for our clients. Most of our clients are working with us to complete their estate plan – we recognize that getting this done can be challenging. For one, it’s easy to put off when we don’t expect to die tomorrow. Secondly, it is a challenging topic to discuss for many. We recognize this and strive to put systems in place to make the experience as easy as possible. In this position, you will be the first line to talk with anyone interested in working with us. It is essential that you are interested in people and care about them. You will be rewarded for time spent on the phone, rather than encouraged to ‘get to the point’ as quickly as possible. If this sounds exciting, you might be THE ONE. For some, this will not be fun at all. Please be realistic as to whether you are a good fit.
Is this an easy job? No. It might be the biggest challenge of your life. But, I believe that anything really great is worth working for and our greatest growth comes from the biggest challenges. And, if you are THE ONE, we’ll take more of an interest in the development and growth of your career and your future than any employer you’ve ever met.
If you are THE ONE, please send your resume and a cover letter that clearly conveys WHY we should hire you and what you bring to the table. Tell us what you’re looking for in a job and why you think you’d be a good fit. Oh, and make sure to put “I’m THE ONE” in the subject line. Any emails without the correct subject line won’t even be opened.
Please submit your application as soon as possible; applications will be accepted until the position is filled.
Send your application materials to firstname.lastname@example.org.
I can’t wait to meet you,